Customer proprietary network information (CPNI) training for telecommunications and interconnected VoIP employees.
Online and self-paced, in English and Spanish
Real-world scenarios with quizzes and a certificate on completion
Simple and classic learning style with text and auto audio narrationAI
$11.95 per course credit, no subscription
Who it's for
Employees of telecommunications carriers and interconnected VoIP providers who deal with customer account information.
The rules
The FCC's CPNI rules (47 CFR 64.2009(b)) require carriers to train personnel on when they may and may not use or disclose CPNI and to have an express disciplinary process. The FCC's 2023 breach rule changes are delayed and under court challenge; the course teaches the rules currently in effect.
Know when CPNI may and may not be used or disclosed
Authenticate customers before sharing account information
Report breaches through the carrier's process
The course
The course is built in modules, each with short lessons, real-world scenarios and quizzes. Here is what each module is for.
Module 1
Explore CPNI compliance through introductory workplace choices that establish the course's basic ideas and help you recognize when customer information requires careful judgment.
Module 2
Customer interactions provide the setting for practical CPNI learning. Weigh realistic situations, recognize uncertainty, and decide how to respond when straightforward answers seem insufficient.
Module 3
Looking beyond individual interactions, connect your CPNI knowledge across more complex workplace situations and check how consistently you apply the course's ideas to your decisions.
Your role
Training is one part of a program. These are the parts only your organization can supply.
Questions from learners. PixelPupil does not provide trainers. Your organization names its own trainer or HR contact in PixelPupil, and learners use Ask the Trainer inside the course. The answer comes by email, and answers are expected within two business days.
One credit unlocks this course for one person. Assign it to any employee from your dashboard, any time.
Available in English and Spanish
No subscription, no renewal: buy only what you need
Certificate issued on completion
Questions
Another question? Contact us
Employees of telecommunications carriers and interconnected VoIP providers who deal with customer account information.
The course has about 31 min of narrated lessons, plus scenario quizzes and module assessments. It is self-paced and keeps your place if you stop and come back.
Yes. Every PixelPupil course is available in English and in Spanish, with Spanish narration (the Spanish title is Capacitación sobre CPNI para Empleados de Telecomunicaciones).
No course can do that on its own. This is general training based on the rules described on this page. It is not approved or endorsed by any government agency, and the certificate is a record that the person completed the course. Your organization still provides its own policies, procedures and records, and you should check the rules that apply to you with your own advisor.
$11.95 per course credit. One credit gives one person access to one course, and you can assign it to anyone from your dashboard. There is no subscription.
PixelPupil does not provide trainers. Your organization names its own trainer or HR contact in PixelPupil, and learners use Ask the Trainer inside the course. Answers come by email, and are expected within two business days.
Keep going
General training information, not legal advice. PixelPupil courses are not approved or endorsed by any government agency and do not by themselves make an organization compliant. The certificate is a record of completion. Rules change, so check the rules that apply to your organization with your own advisor.
Page updated October 2026.
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